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Welcome Back to Moodle!
Posted by Blair Friesen on 10 September 2015 01:53 PM

Welcome Back to Moodle!

In order to help make your return to Moodle a little easier, here's a list of the top things you need to know:

  1. We upgraded from version 2.6 to 2.8, in July.  For details on what's changed, check out this page in Moodle: (requires Moodle login)

  2. DL Support has created and maintains many resources to help you learn Moodle, as well as answer your questions as you develop and deliver your Moodle courses. The most important of these resources is our DL Support page, found at or  This page is also easily accessible from the MY COURSES drop-down menu, as well as the HELP FOR INSTRUCTORS block which you see only when you have editing turned ON in your course. From our support page, you can:

    • Search our Knowledgebase
    • Submit a Ticket
    • View Frequently Asked Questions
    • Request a 1-on-1 meeing
    • Request a new course shell

  3. When contacting DL Support, it is extremely helpful if you provide us with your Moodle course ID.  This is the number that appears at the end of the URL when you are viewing the main page of your course.  (see KB1115 - Using Moodle Course ID)


Here are some examples of useful Knowledgebase Articles:

KB1103 - How do Students get Enrolled in My Course?

KB1111 - Getting Started with Moodle

KB1115 Using Moodle Course ID

KB1104 - Where Do I Get Help With Moodle?

KB1003 - How do I Request a New Moodle Shell?


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Moodle Upgrade Complete!
Posted by Blair Friesen on 23 July 2015 12:05 PM

The Moodle upgrade, from 2.6 to 2.8, has been completed! Thanks for your patience.

If you've not had a chance to review the changes, be sure to access check out the Moodle 2.8 Upgrade Project page.

Happy Moodling!

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Moodle Upgrade
Posted by Blair Friesen on 21 July 2015 03:49 PM

Moodle will be upgraded from version 2.6 to 2.8, beginning tonight, starting at 9:00pm.  During the upgrade process, Moodle will be unavailable. We hope to have it completed by the end of the day tomorrow, but it may take longer.  Follow us on Twitter for the latest updates.

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Moodle Makeover!
Posted by Blair Friesen on 19 June 2015 07:00 AM

As previously announced, VCC Moodle has undergone some slight visual changes.  It is highly recommended that you have a quick look at the a summary of these changes by working through the Essential Theme Lesson, in Moodle. This lesson should take you less than 10 minutes. View the lesson now. Note that, because of the type of changes made, VCC Moodle may seem slightly slower.  However, this is only temporary.

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Moodle Spring Cleaning!
Posted by Blair Friesen on 09 April 2015 12:08 PM

Our Moodle server space is not infinite and occasionally we receive warnings that it is nearing capacity.  When this happens, we have to quickly delete courses or files to free up space.  We find courses that contain very large files -- usually video, audio or PowerPoint(tm) files -- and we contact the owner of the course to discuss what we can do with these files to clean them up.  We also search for old courses that haven't had recent activity and delete those.  These re-active measures can be stressful for us and the faculty members involved and definitely aren't ideal.

So, what can we do to be PRO-active? We ask that you assist us with this by:

  1. Deleting old courses (let DLSupport know which courses can be deleted*)
  2. Archiving old courses that you're not quite ready to delete (KB1096)
  3. Deleting old course backups (KB1091)
  4. Deleting User Private Backup files (KB1131)
  5. Cleaning out your Private Files (KB1132)
  6. Cleaning out legacy files (KB1133)


* Before contacting DLSupport with your request to have a course deleted, please FIRST find your Moodle course Id and include that in your request to ensure that the correct course is deleted.  Read KB1115 to find out more about your Moodle Course Id.

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Fall 2014 Moodle Explorations Schedule
Posted by Blair Friesen on 20 August 2014 02:34 PM

The Fall 2014 Moodle Explorations Schedule is now available.

View/Print the PDF or Sign-up

Please note that sign-up is required for Moodle Explorations sessions.  All sessions are subject to cancellation due to lack of registrations.

Hope to see you soon!

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